The Labour Hours Summary Report provides an overview of labour productivity across jobs or tasks within a specified time period. It typically includes detailed information on labour hours and productivity metrics. Here’s a breakdown of the elements:

 


Available:

  • This represents the weekly availability time set on their profile, multiplied by the number of days within the selected date range.


 Clocked:

  • This is the total time they clocked on/off jobs. You can click on this to view the specific jobs they worked on and the duration of time spent on each job.


 Charged:

  • This shows the total hours charged to the customer after invoicing the job for the selected date range.


Idle Time:

  • Idle time is based on the Type of the Non Job Labour category, if it is left blank then the report will show this time as Idle and lower the technician’s productivity


 Recovery %: 

  • It represents the percentage of available labour hours that are charged to customers, compared to the total hours worked or available.


 Efficiency %:

  • This is a measure of the recovery rate of time actually spent working (ie ignores all unproductive time). It is calculated by comparing the hours Sold (invoiced) against hours Worked and Clocked – in other words “what did we produce with the time we spent clocked in and working on a job”.

HOURS CHARGED / HOURS WORKED & CLOCKED = EFFICIENCY %


 Paid Productivity %:

  • This is a measure of output from the hours waged. It is a bottom line input/output comparison - “How many hours did we pay for and how many of these did we ultimately sell?” It is calculated by comparing Hours Charged against Hours Paid with no deduction/allowance for unpaid time whether it be annual leave, sick, idle or any other type. This gives best results over time spans of one or more months as periods of increased unproductive time paid (eg around Christmas and New Year) could yield strange if temporary results which may indicate productivity losses which are not significant over a longer time frame.

HOURS CHARGED / HOURS PAID TOTAL = PAID PROD.%


Availability Productivity %:

  • Very similar to Paid Productivity except that this measure takes some types of unproductive time (eg training, holidays, sick, supervision) into account. This is especially useful for analysing workshop productivity where it is desirable to ignore unproductive time which is out of the control of the technicians (eg sick, holidays). The difference is that this is a calculation of Hours Charged against Hours Available – if there is no paid time off for a given technician in the date range selected, Paid Productivity and Available Productivity will be the same. This calculation possibly gives a better indication for a short time range and many service managers will prefer to use this in all cases.

HOURS CHARGED / HOURS AVAILABLE = AVAIL. PROD %

 


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