A screenshot of a computer error Description automatically generated

 

What Causes the Error:

This error occurs when prohibited characters, such as '=' are present in the text.


How, to Resolve the Error:

  1. Go to the specific invoice with the error.
  2. Edit the text of the invoice and remove the prohibited characters, in this case, '='.
  3. Navigate to "Accounts" and then "Xero History," or select the Notification alarm bell icon to access the Xero transaction history screen.
  4. Locate the "Failed" transaction and click on the note to open an "Action" screen.

  5. Choose "Yes" to re-post this batch/transaction.

           

Following these steps should resolve the error and allow you to re-post the batch/transaction without issues.



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