In this guide we’re going to drill down on the Technician setup options available in webSAM.
General tab
Hourly cost
Why should I care about this?
The hourly cost against each technician is used to calculate their cost for each labour line. This is essential for calculating our labour margin.
To calculate a more accurate hourly cost you will need to account for not just the technicians hourly rate, you also need to allow for annual/ sick/bereavement leave, employers contributions, Stat holidays and consumables used.
Adding 25% - 30% onto top of the paid rate will get closer to a true technician cost.
**We are excluding any unproductive time**
Another tip, to stop any wandering eyes checking who gets paid more! Is to average all the technician wages by adding them all up, apply an additional 25% to the total and then dividing by the number of technicians. This will give you an average cost per tech
Sort order
Want to change the order your technicians display in the diary?
You can edit their sort order by changing the number to the desired position
Rates tab
Here you can select which labour rates a technician can use, by default they are all ticked. You may want to use this in a situation where you don’t want a technician accidently selecting a labour rate they shouldn’t use.
To change the hourly rate you can follow this guide.
Profile tab
Why do we use this?
The information here is used by the labour hours summary report to calculate their performance.
In this tab we can set how many hours a technician is usually available in a standard week. To learn more about technician availability you can read this article.
