Why the error occurs
This error occurs when the customer/supplier name already exists as a Xero contact.
How to fix the error
- Open the contact (customer/supplier) maintenance screen. Accounts, Customers or Suppliers
- Navigate to the Xero tab and select the Unlink from Xero button
- Select the Link to Xero button to find and match to the existing contact in Xero,
or
Select the Add to Xero button to try and add a new contact to Xero. The SAM contact name may need to be changed slightly to create a new unique contact in Xero
Note:When re-linking the SAM contact to a Xero contact select the Refresh button to view the latest Xero contact list
- Next go to Accounts, Xero History or select the Notification alarm bell to open the Xero transaction history screen
- Find the "Failed" transaction and click on the note to open an "Action" screen
- Select Yes, to re-post this batch/transaction
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