Why the error occurs

This error occurs when an invoice is paid in Xero and SAM at almost the exact same time. The Xero payment is process a split second before the SAM payment. This means the SAM payment would "over pay" the invoice if Xero allowed it to be uploaded.


How to fix the error

  1. Check in Xero that the invoice has indeed been paid.
  2. Go to Accounts, Xero History or select the Notification alarm bell to open the Xero transaction history screen
  3. Find the "Failed" transaction and click on the note to open an "Action" screen
  4. Select No,
  5. Then select No, to move this batch/transaction out of the failed list and mark it as Ignored



Batches flagged as Ignored do NOT post to Xero and they are removed from the notification alarm bell.
They can be re-posted to Xero (try to re-post) by clicking on the Ignored note

 

 

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