Why the error occurs
This error occurs when opening an invoice to make payment and the invoice has not been posted to Xero
How to fix the error
- Go to Accounts, Xero History or select the Notification alarm bell to open the Xero transaction history screen
- Find the "Failed" transaction and click on the note to open an "Action" screen
- Select Yes, to re-post this batch/transaction
If the batch will not post and displays an error then this error will need to be investigated. Check the other knowledge base articles for guidance on the particular error
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